Responsible Gambling

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for some individuals, gambling can transition from a fun pastime to a serious problem. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling and to assist those who may be experiencing difficulties. We believe in empowering our players with the tools and information necessary to maintain control over their gambling activities. Spinko operates under strict regulatory guidelines, and our commitment extends beyond mere compliance, aiming to foster a culture of responsible play among our community.

We regularly review our policies and procedures to ensure they remain effective and aligned with best practices in responsible gaming. Our team is trained to recognise potential issues and to guide players towards the resources available. Your well-being is paramount, and we encourage open communication regarding any concerns you may have about your gambling habits or those of someone you know. Spinko is here to support you in maintaining a balanced approach to gaming.

Problem gambling can manifest in various ways and often goes unnoticed by the individual affected. It is important to be aware of the potential indicators. Recognising these signs early can be crucial for seeking help. Some common signs include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost.
• Gambling affecting your relationships, work, or other responsibilities.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Borrowing money or selling possessions to fund gambling.
• Thinking about gambling constantly.
• Gambling as an escape from problems or unpleasant feelings.

If you or someone you know exhibits several of these signs, it may indicate a gambling problem. Spinko urges you to consider seeking professional assistance.

For most people, gambling is a form of entertainment. To keep it that way, it is essential to establish healthy boundaries and practice self-awareness. Here are some practical tips for maintaining control:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money earmarked for essential expenses.
• Set a time limit: Determine how long you will play and adhere to that decision, regardless of whether you are winning or losing.
• View gambling as entertainment, not income: Understand that gambling outcomes are based on chance, and there is no guarantee of winning.
• Avoid chasing losses: Accept that losses are a part of gambling and do not try to win back money by increasing your stakes or playing for longer.
• Balance gambling with other activities: Ensure gambling does not become your sole source of recreation. Maintain hobbies, social engagements, and other interests.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Take regular breaks: Step away from the game periodically to clear your head and reassess your situation.

By following these guidelines, you can ensure your experience with Spinko remains enjoyable and within your control.

Spinko provides a suite of tools designed to help you manage your gambling effectively. You can set various limits on your account to control your spending and playing habits. These limits can be adjusted through your account settings at any time:

• Deposit Limits: You can set a maximum amount you are allowed to deposit into your Spinko account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose within a specific timeframe (daily, weekly, or monthly). If your net losses exceed this amount, you will be prevented from placing further wagers until the limit resets.
• Wager Limits: You can set a maximum total amount you wish to wager within a specific period (daily, weekly, or monthly). This helps control the overall volume of your betting activity.

Any request to decrease a limit will be applied immediately. Requests to increase or remove a limit will involve a cooling-off period before they take effect, allowing you time to reconsider your decision. This measure is in place to protect you and promote responsible gambling.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period without needing to self-exclude for a longer term:

• Time-Out: You can choose to take a break from your Spinko account for periods such as 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out, you will not be able to log in, deposit, or place any bets.
• Cool-Off Period: Similar to a Time-Out, this option allows for a temporary suspension of your account for a period you select. The duration and specific functionalities restricted during a Cool-Off period are clearly outlined when you activate this feature.

Once activated, these restrictions cannot be lifted until the chosen period has elapsed. This provides a valuable opportunity to step back and reassess your gambling habits. We encourage you to utilise these tools whenever you feel your gambling is becoming unmanageable.

For individuals who feel they need a more significant break from gambling, Spinko provides comprehensive self-exclusion options. Self-exclusion allows you to voluntarily prevent yourself from accessing your account for a longer, predetermined period. You can choose to self-exclude for periods ranging from six months to five years, or even permanently.

During a self-exclusion period:

• You will be unable to log into your Spinko account.
• You will not receive any marketing or promotional materials from us.
• Any remaining funds in your account will be returned to you, subject to our standard withdrawal procedures.
• We strongly advise you to consider self-excluding from any other online gambling operators you may use as well.

Once a self-exclusion is activated, it cannot be reversed for the duration of the chosen period. This measure is a serious commitment to stopping gambling and is designed to provide you with the necessary time and space to address any gambling-related issues. Our customer support team can assist you in setting up a self-exclusion and provide further guidance.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only individuals of legal gambling age can access our services. These procedures may include requesting identification documents such as a passport or driving licence.

We urge parents and guardians to take an active role in protecting minors from accessing gambling websites. Here are some recommendations:

• Keep your Spinko account details confidential and secure.
• Do not leave your device unattended while logged into your account.
• Utilise parental control software and internet filters to block access to gambling sites.
• Educate children about the risks associated with gambling.

If you suspect that a minor has accessed our platform, please contact our customer support team immediately. We take such reports very seriously and will investigate thoroughly.

To help you stay aware of the time you spend gambling, Spinko offers Reality Checks. This feature allows you to set periodic notifications that will pop up during your gaming session. These reminders will inform you of the amount of time you have been playing and your net winnings or losses during that session.

The Reality Check serves as a prompt to encourage you to take a break or consider ending your session. You can customise the frequency of these reminders to suit your preferences. We believe that regular awareness of your playing duration is a key component of responsible gambling. This tool is designed to support you in making informed decisions about continuing to play.

Understanding your own gambling habits is the first step towards responsible play. Spinko encourages you to regularly take a self-assessment to evaluate your relationship with gambling. This can help you identify if your gaming is becoming problematic. Consider the following questions honestly:

• Do you spend more money on gambling than you intended?
• Do you spend more time gambling than you intended?
• Have you tried to stop or cut down on your gambling without success?
• Does gambling interfere with your daily life, work, or relationships?
• Do you feel guilty or anxious about your gambling?
• Have you lied to hide the extent of your gambling?
• Do you gamble to escape from problems or feelings of boredom or loneliness?
• Have you borrowed money or sold possessions to gamble?
• Do you feel the need to gamble with increasing amounts of money to get the same thrill?
• Do you chase losses, trying to win back money you have lost?

If you answered yes to several of these questions, it may be beneficial to seek help. Our customer support team can provide information on external support organisations.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)